Terms & Conditions

  1. Description of goods and/or services Icons is a business in the Audio industry that has a Retail store and Online sales platform.
  2. Delivery policy Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of Email. Any item valued over R1,000.00 will be delivered at no additional charge. Items valued below R1,000.00 will attract a delivery fee. A registered courier company of our choice will deliver all items.
  3. Export restriction The offering on this website is available to South African clients only. Clients based outside of South Africa may still purchase goods from the Icons website, but additional courier/delivery fees will apply.
  4. Return and refunds policy The provision of goods and services by Icons is subject to availability. In cases of unavailability, Icons will offer either an alternative product, and upgrade where possible, or a refund to the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee. Should any goods received from Icons be damaged upon receiving them, Icons will replace the damaged item subject to availability. All items supplied by Icons carry a 12-month limited warranty (factory faults only). Items damaged due to misuse or abuse will not be covered under this or any other warranty from Icons.
  5. Customer Privacy Policy Icons shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
  6. Card acquiring and security Payment may be made via Visa and MasterCard.
  7. Card acquiring and security Card transactions will be acquired for Icons via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details Customer details will be stored by Icons separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility Icons takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile This website is governed by the laws of South Africa and Icons chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit 4 Design on Appel, 14 Appel Road, Kramerville, 2090.
  12. Variation Icons may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information: This website is run by Soundology (Pty) Ltd based in South Africa trading as Icons and with registration number 2018/388776/07 and Cliff Janit (Director/Owner).
  14. Icons contact details:- Company Physical Address: Unit 4 Design on Appel, 14 Appel Road, Kramerville, 2090
    Email: cliff@iconsshop.co.za
    Telephone: 010 822 9370/1