Stay informed! Visit the SA Department of Health's website for COVID-19 updates: www.sacoronavirus.co.za | Read Icons COVID-19 Operating Policies

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Terms & Conditions

1 - Description of Goods and/or Services - Icons is a business in the Audio industry that has a Retail store and Online sales platform.


2 - Delivery Policy - Subject to receipt of payment and availability, requests will be processed within 1 day and delivery confirmed by way of Email, Phone Call or Text Message. Any item valued over R1,000.00 will be delivered at no additional charge. Items valued below R1,000.00 will attract a delivery fee. A registered courier company of our choice will deliver all items.

3 - Export Restriction - The offering on this website is available to any and all Clients, whether inside South Africa, or cross-border. Additional courier/delivery fees will however apply to Clients based outside of South Africa.

4 - Return and Refunds Policy - The provision of goods and services by Icons is subjectto availability. In cases of unavailability, Icons will offer either an alternative product, an upgrade where possible, or a refund to the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee. Should any goods received from Icons be damaged upon receiving them, Icons will replace the damaged item subject to availability, or offer an alternative product. All items supplied by Icons carry a 12-month limited warranty (factory faults only). Items damaged due to misuse or abuse will not be covered under this or any other warranty from Icons

5 - Customer Privacy Policy - Icons shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

6 - Card acquiring and Security - Payment may be made via EFT (Electronic Funds Transfer), one of our trusted Payment Gateways, or in-store using all Major credit card types or Cash. Online card transactions will be acquired via either Payfast (Pty) Ltd or PayGate (Pty) Ltd who are approved payment gateways for all South African acquiring banks. Both Payfast and PayGate use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the Icons website. Users may go to www.payfast.co.za or www.paygate.co.za to view their security certificates and security policies.

7 - Customer Contact Details - Customer contact details will be stored by Icons separately from card details, for Marketing purposes. Should Clients not wish to receive any Marketing information from Icons, Clients are welcome to opt out or unsubscribe at any time.

8 - Merchant Outlet Country and Transaction Currency - The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9 - Responsibility - Icons takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, delivery of goods and dispute resolution.

10 - Country of Domicile - This website is governed by the laws of South Africa, and Icons chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Unit 4 Design on Appel, 14 Appel Road, Kramerville, 2090.

11 - Variation - Icons may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12 - Company Information - This website is run by Soundology (Pty) Ltd, based in South Africa, trading as Icons, and with registration number 2018/388776/07. Cliff Janit is Managing Director.

13 - Icons Contact Details - Company Physical Address: Unit 4 Design on Appel, 14 Appel Road, Kramerville, Sandton, Johannesburg, Gauteng, 2090, South Africa
Email: shop@iconsshop.co.za
Telephone: 010 822 9370/1

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